Improving the Customer Experience at a Federal Agency

Digital Transformation

About the project

The Parnin Group is supporting a Federal agency in its digital transformation efforts since 2016 to improve its customer experience. We have supported the transformation of the website to a more user-centric portal, a comprehensive effort to improve the agency’s customer experience and its service delivery. The scope of work includes project and program management, improving user and customer experience, data management and governance, information architecture and content strategy.