CITIZEN-DRIVEN GOVERNMENT: BOUNDARYLESS ORGANIZATIONS
The following is an abstract from Sukumar Rao’s chapter in the recent publication: Government for the Future, published by Rowman & Littlefield 2018, edited by Abramson, Chenok, and Kamensky of the IBM Center for the Business of Government. The book was released as part of the 20th anniversary of the IBM Center for the Business of Government.
In 2040, the government will be led by citizens in a network of boundaryless organizations.
Citizen as Leader and Co-Producer
In 2040, government will be centered around the engaged citizen. Citizen leaders will shape and drive government management and operations in a co-creation process that involves public, private and social sector organizations. The citizen leader will be skilled in negotiation, facilitation, and collaboration.
Personalized, Citizen-Centric Services
Design and delivery of services will focus on finding solutions for citizen problems and needs, based on events and activities in a citizen’s life journey. Services will increasingly span all levels of government (federal, state, local, and international) and will become more seamless and transparent to users.
A Network of Boundaryless Organizations
In 2040, organizational boundaries will blur.
First, the network will include public, private, and social sectors as partners in the value delivery chain, with equal responsibility and accountability for service delivery. Second, governments will integrate across different levels (federal, state, local, and international) to form a service delivery chain to provide a seamless citizen experience.Third, the future workforce will have vastly more independent and freelance workers who find work by connecting through peer networks —the best minds brought together to solve the complex problems of 2040.